Question 1

How do I know if solar is right for my home?

Accepted Answer

The best way is to review your electricity bills. If you spend more than $300 per quarter, solar will almost certainly pay for itself. We offer a free assessment where we look at 12 months of your consumption data and tell you honestly whether it makes sense.

Question 2

How long does the whole process take?

Accepted Answer

From initial contact to system commissioning the timeline varies based on your network distributor, roof complexity, and product availability. We give you a realistic timeframe with your written quote.

Question 3

Do I need to be home during installation?

Accepted Answer

Someone needs to be home or available to give access to the switchboard area. Most customers go about their day and check in at the end.

Question 4

What size system should I get?

Accepted Answer

System sizing should be based on your actual consumption — not what your neighbour got, and not a sales default. Most households suit 6.6kW to 10kW, but we design for your specific situation after reviewing your bills.

Question 5

What panels and inverters do you install?

Accepted Answer

We only use Tier 1 panels: LONGi, Trina Solar, Canadian Solar, and JA Solar. For inverters, we use Fronius, SolarEdge, Sungrow, and Huawei depending on the system design.

Question 6

Can I add a battery later?

Accepted Answer

Yes. We design all systems battery-ready. If you think a battery might be on the horizon, tell us and we can fit a hybrid inverter from the start.

Question 7

How much will solar save me?

Accepted Answer

It depends on your usage profile, tariff structure, and system size. Most Melbourne households save $1,500–$3,500 per year. We'll include estimated savings in your quote based on your actual bills.

Question 8

Are there any government rebates?

Accepted Answer

Yes. The federal Small-scale Renewable Energy Scheme (SRES) provides STCs (Small-scale Technology Certificates) that discount the upfront cost of your system. We apply the rebate directly to your invoice.

Question 9

What is the typical payback period?

Accepted Answer

Most residential systems pay back in 3–5 years. After that, the electricity savings are pure financial benefit for the 25+ year life of the system.

Question 10

How do I know if my system is working?

Accepted Answer

We configure your inverter monitoring app during commissioning. You can check daily generation, export, and consumption from your phone.

Question 11

What warranties are included?

Accepted Answer

Tier 1 panels: 10–12 year product warranty + 25–30 year performance guarantee. Inverters: 5–10 years. Our workmanship: 10 years.

Question 12

What if something goes wrong years later?

Accepted Answer

Call us. We service all brands including systems we didn't install. We'll diagnose the fault, provide a written quote, and fix it if you give us the go-ahead.

Common Questions

Getting Started

System Design

Costs & Savings

After Installation