Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: May 2025 · Solar Plus Electrical Pty Ltd (ABN 60 647 111 028)

1. Our Commitment to Your Privacy

Solar Plus Electrical Pty Ltd ("Solar Plus Electrical", "we", "us", or "our") is committed to protecting the personal information of our customers and website visitors. This Privacy Policy sets out how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the practices described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

  • Contact information: name, phone number, email address, and postal address.
  • Property information: property address, roof type, electricity usage data, and existing electrical infrastructure.
  • Financial information: payment details (processed securely via third-party providers — we do not store full card numbers).
  • Communication records: records of your enquiries, quotes, and correspondence with us.
  • Website usage data: IP address, browser type, pages visited, and referring URLs, collected via cookies and analytics tools.

We only collect information that is reasonably necessary for our functions and activities.

3. How We Collect Your Information

We collect personal information in a number of ways:

  • Directly from you when you submit an enquiry, request a quote, or contact us by phone, email, or through our website forms.
  • When we carry out a site assessment or installation at your property.
  • Via our website through cookies, analytics, and embedded forms.
  • From third parties such as referral partners, where you have consented to the sharing of your information.

4. How We Use Your Information

We use your personal information to:

  • Provide quotes, design solar and electrical systems, and deliver installation services.
  • Process payments and manage invoicing.
  • Communicate with you about your project, including scheduling and after-sales support.
  • Assist with government rebate and incentive paperwork (e.g. STC registration).
  • Improve our website and services.
  • Send you service reminders or relevant information about our products and services (you may opt out at any time).
  • Comply with legal and regulatory obligations.

We will not use your personal information for purposes other than those described above without your consent, unless required by law.

5. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service providers: third-party contractors and software providers who assist us in operating our business (e.g. scheduling software, accounting platforms, CRM tools), subject to confidentiality obligations.
  • Government and regulatory bodies: such as the Clean Energy Regulator (for STC registration) and your network distributor (for grid connection approval).
  • Payment processors: to facilitate secure payment transactions.
  • Legal and professional advisors: where required for legal proceedings or compliance.

Where we share information with overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the Australian Privacy Principles.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to understand how visitors use our site. This helps us improve the user experience and measure the effectiveness of our marketing. You may disable cookies in your browser settings; however, some features of our website may not function correctly as a result.

We use Google Analytics to collect aggregated, anonymised website traffic data. Google's privacy policy governs their handling of that data.

7. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure data storage, access controls, and encrypted transmission where appropriate.

If you believe your information has been compromised, please contact us immediately.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct information that is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within 30 days.

We may decline access in circumstances permitted by the Privacy Act, such as where providing access would unreasonably impact another individual's privacy.

9. Retention of Information

We retain personal information for as long as necessary to provide our services and to comply with legal obligations, including warranty and consumer guarantee record-keeping requirements under Australian law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may make a complaint by contacting us at the details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related enquiries, access requests, or complaints: